Senior Account Manager, MSP
1Password
Sales & Business Development
United States · Canada · Remote
Posted on Nov 23, 2024
About 1Password:
We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
We are seeking an experienced MSP Account Manager with 5+ years in Customer Success, onboarding, or account management within a B2B SaaS environment. This role is vital in guiding Managed Service Providers (MSPs) through implementation and ongoing success, ensuring effective deployment and driving their growth and retention while fostering a collaborative and supportive environment.
This is a remote opportunity within Canada and the US.
What we're looking for:
- 5+ years of experience in Customer Success, onboarding, or Account Management role in a MSP/B2B SaaS setting.
- Proven ability to manage customer relationships and drive successful implementations.
- Strong experience in leading software deployments within complex, matrixed environments.
- Strong sales acumen with a demonstrated track record of meeting and exceeding sales targets.
- Strong communication and training skills across various mediums (email, phone, video, and Slack).
- Solution-oriented mindset with a track record of addressing customer needs and challenges.
- Familiarity with customer success tools (e.g., Salesforce, Slack).
- Ability to thrive in a remote-first environment and effectively manage your own research and learning.
What you can expect:
- Account Management:
- Oversee a diverse portfolio of MSP accounts, ensuring high client satisfaction and achieving deployment and sales targets.
- Proactively identify growth opportunities to increase Annual Recurring Revenue (ARR) through upselling and cross-selling initiatives.
- Conduct regular business reviews with clients to assess their needs, identify opportunities for growth, and address any challenges.
- Sales Activities:
- Actively manage your deployment pipeline, identifying and pursuing new business opportunities within existing accounts.
- Develop tailored proposals and presentations that articulate the value of 1Password’s solutions to MSPs End Customers.
- Collaborate with the sales team to strategize and execute joint sales initiatives, enhancing our approach to market penetration.
- MSP Deployment Management:
- Lead the process for new MSPs on-boarding, ensuring a seamless deployment of 1Password solutions in complex IT environments.
- Coordinate closely with both MSPs and internal solutions teams to develop and execute implementation plans that meet client needs and timelines.
- Monitor deployment progress, addressing any roadblocks or issues that may arise to ensure timely and successful implementation.
- Train MSPs on enablement materials provided by 1Password, ensuring they can effectively sell, deploy, and support their end users.
- Relationship Building:
- Cultivate strong relationships with MSPs, providing coaching and guidance to help them meet usage targets.
- Engage with key stakeholders and present to C-suite executives, effectively communicating value propositions.
- Process Optimization:
- Streamline onboarding processes and adjust MSP-specific development workflows to enhance customer engagement.
- Monitor and adapt customer success metrics to align with organizational goals.
- Advocacy and Collaboration:
- Advocate for MSP needs and feedback within 1Password, ensuring insights inform product and service development.
- Work cross-functionally with internal teams to address high-priority issues, ensuring a seamless customer experience.
Join Us: If you're passionate about helping businesses maximize their potential through effective software solutions and thrive in a fast-paced, collaborative environment, we’d love to hear from you. Apply today and be a part of our mission to create a safer digital future for everyone!
USA-based roles only: The Annual base salary for this role is between $82,000 USD and $112,000 USD and is commission eligible. The role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The Annual base salary for this role is between $79,000 CAD and $107,000 CAD and is commission eligible. The role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across Canada and the USA. In leadership roles, you can expect to travel once per month on average.
What we offer:
We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:
Health and wellbeing
> 👶 Maternity and parental leave top-up programs
> 👟 Wellness spending account
> 🏝 Generous PTO policy
> 💖 Company-wide wellness days off scheduled throughout the year
> 🧠 Wellness Coach membership
> 🩺 Comprehensive health coverage
Growth and future
> 📈 Employee stock option program for all full-time employees
> 💸 Retirement matching program
> 💡 Training budget, 1Password University access, and learning sessions
> 🔑 Free 1Password account (and friends and family discount!)
Flexibility and community
> 🤝 Paid volunteer days
> 🌎 Employee-led DEIB programs and ERGs and ECGs
> 🏠 Fully remote environment
> 🏆 Peer-to-peer recognition through Bonusly
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject "AI accommodation request". For additional information see our Candidate Privacy Notice.