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Technical Enablement Manager

Chainguard

Chainguard

IT
United States · Remote
Posted on Thursday, June 27, 2024

Open Source has taken over the world of software development; however, the largest trade-off still persists: security. Companies spend an enormous amount of time and resources patching and fortifying open source software in order to ship with confidence & compliance.

Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. Customers including Snowflake, Canva, and HPE rely on Chainguard to build securely with open source software across the organization.

Chainguard is the safe source for open source.

About Us

We live and breathe our company values:

We are customer obsessed - Our true advantage is the strength of our relationships with customers through collaboration, empathy, and responsiveness. We establish trust as we educate, advocate, and listen to their needs. Our focus is on delivering solutions to our customers that create value and make their lives better.

We have a bias for intentional action - We’re a start-up and we need to move fast. However we need to move fast through intentional action to make sure we’re able to deliver quickly and efficiently on what is most impactful to our collective success. We prioritize, plan, try things, and fail fast. We think about how what we do impacts other teams and communicate our progress - owning the whole solution from start to finish. If we move fast enough, we can make two or three mistakes, learn, and correct them before competitors even make their first decision.

We don’t take ourselves too seriously (but we do serious work) - Though we are solving an important problem which takes focus and a degree of seriousness, we don’t take ourselves too seriously while we do. We laugh, have fun, embrace uniqueness, and enjoy the journey. Together.

We trust each other and assume good intentions - We hire great team members and trust them to do their work. We’re transparent with data, news, and decisions - positive or negative - to empower team members to make well informed decisions. Showing up for each other fully means we celebrate each other’s accomplishments as well as give compassionate direct feedback when needed. We always default to assuming good intentions.

About The Role

Chainguard’s Enablement Team is critical in strategically implementing key business initiatives to ensure that new and existing frontline team members are equipped with the information, skills, and behaviors they need to thrive and succeed in their roles.

The Technical Enablement Manager will be aligned with our technical GTM teams, including Sales Engineering, Solution Architecture, Customer Success Management and Technical Support Engineering. They will partner closely with these leaders to identify skill gaps and opportunities and provide the relevant support to ensure these teams are effectively enabled and demonstrating success in each of their core areas.

What You'll Do:

  • Build robust relationships with leadership and teams in Sales Engineering and Customer Success, as well as the supporting enterprise ecosystem teams to ensure content, methodologies, and materials align with their priorities.
  • Define the strategy/roadmap for Technical Enablement and tactfully manage competing priorities to meet all stakeholder needs.
  • Develop demo methodologies and certification programs.
  • Partner with Product and Product Marketing teams for technical field readiness around upcoming releases and launches.
  • Institutionalize knowledge and decisions across technical teams and ensure that knowledge is documented and easily searchable in content management solution (i.e., Showpad).
  • Provide structured feedback and coaching to technical teams.
  • Design optimal learning experiences using adult learning theory principles and robust learning objectives while catering to various learning styles in a virtual environment.
  • Develop a Sales Engineering-specific onboarding program.
  • Build technical programming into LMS; track for completion and ongoing skill development and content mastery.
  • Deliver technical training, along with SMEs, in virtual and in-person environments.

What We're Looking For:

  • 5+ years of experience as a sales engineer, customer success manager, or enablement professional within the enterprise SaaS space, ideally within cybersecurity or application security
  • 2+ years of progressive responsibility in SaaS Sales Engineering Leadership and/or technical enablement experience
  • Basic knowledge of Container technologies (Kubernetes, Serverless, Docker)
  • Proficient knowledge with Cloud technology (AWS, Azure, Google, etc.)
  • Awareness of compliance frameworks such as FedRAMP, FIPS, STIG, PCI-DSS

Additional Skills Needed

  • Top-notch communicator, presenter, and facilitator
  • Excellent project management skills, organization and attention to detail
  • Solid attention to detail, and a bias toward technology and action
  • Solid analytical skills, ability to pull reporting and visualize data
  • Demonstrated ability to lead through ambiguity and actively build solutions for gaps that are slowing or blocking our ability to achieve results
  • Expert ability to build relationships, influence, and promote a work environment focused on team development and constant coaching

A few of the benefits we offer (for our full time employees):

  • Equity/stock options
  • Unlimited PTO
  • Remote work with flexible coworking and team meetup opportunities
  • Home office and internet stipend
  • 100% health/dental/vision insurance coverage for you and your family

If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

For US based roles - Chainguard participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Chainguard, Inc. only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Chainguard, Inc. will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Privacy Policy.