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Group User Researcher



Austin, TX, USA
Posted on Tuesday, April 16, 2024

Your Impact

The Group User Researcher at DISCO unlocks user insights that enable teams to make successful decisions quickly and confidently. They are responsible for collaborating cross-functionally to identify and prioritize research needs, leading research efforts across a set of interconnected initiatives, and generating compelling insights and actionable recommendations to drive strategy and direction for organization-wide impact. They use systematic, investigative and unbiased approaches to fully understand all aspects of our users.

What You'll Do

  • Research Execution: Drive planning, data collection, and synthesis for multiple initiatives across the organization. Leverage rigor, scrappiness, and creativity to meet research and business goals
  • Cross-functional Collaboration: Work closely with multiple functions at DISCO to ensure alignment on what we research, why we research, and how to act on the findings.
  • Research Operations: Contribute to the research culture and structure of the team; Identify ways to streamline processes
  • Insight Socialization: Develop frameworks and artifacts to build empathy and inspire the teams. Lead activities to increase awareness of learnings and translate them into actionable insights.
  • Research Craft: Educate the organization, including best practices, methodology, and the when and why of research. Guide teams that are in need of customer feedback.

Who You Are

  • 7+ years experience in research, either through industry or academia
  • Proven track record of leading successful user research to drive better outcomes
  • Education (formal or otherwise) in research, design, human-computer interaction, human factors/ergonomics, psychology, or related field
  • Expertise in a wide range of research methods - most qualitative research methods, with at least a strong understanding of quantitative research.
  • Proficiency in research analysis and data synthesis to derive meaningful insights and actionable recommendations.
  • Strong communication skills, both verbal and written, to effectively convey research findings to diverse audiences.

Even Better If You Have…

  • Experience conducting research on complex enterprise software systems

Perks of DISCO

  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k)
  • Competitive salary plus RSUs
  • Flexible PTO
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company


DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.