Your Impact

The Billing Analyst supports the timely and accurate preparation, delivery, and collection of customer invoices. They serve as a liaison between clients and cross-functional teams to resolve billing inquiries.

What You'll Do

• Customer Engagement: Liaises with customers to answer billing questions via phone and email. Monitors tickets, and provides timely and accurate responses to customer questions.
• Billing Cycle Support: Assists in monthly billing cycles, including invoice preparation and completeness / accuracy reviews. Monitors emails and promptly addresses billing and collection-related issues. Runs ad-hoc reports in systems to address customer inquiries.

Who You Are

• 1+ years experience with high volume B2B billing and collections
• Intermediate Excel skills including VLOOKUPs and PivotTables
• Proficiency in managing and analyzing data using Excel and other relevant software
• Excellent customer service, communication, interpersonal abilities, and ability to work cross-functionally within the company
• Strong organizational and time management skills
• Attention to detail with ability to work accurately under pressure
• Accounts receivable best practices and principles
• Ability to work independently and be self-motivated to complete tasks by deadlines

Even Better If You Have…

• Experience with NetSuite or similar billing systems
• SaaS company billing experience

Perks of DISCO

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company

#LI-Hybrid