Our Values

THE GOLDEN RULE

Whether we’re dealing with colleagues or customers, we follow The Golden Rule, treating others the way we want to be treated. It’s a simple rule, but it’s also significant: we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS

We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. So it’s important that we focus on the larger objective rather than rushing from one task to the next. If something is out of scope, we say “No.” If something feels rushed, we pump the brakes. This calm focus helps us create solutions our customers love.

ONE TEAM, ONE DREAM

Big problems require big solutions. We look at our customers’ experience holistically, and recognize that solving them requires collaboration across teams. This approach extends to cooperation among our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title — and produces a more integrated homebuying experience.

About the opportunity

The Homeward Mortgage Team is central to Homeward’s operation, responsible for conducting the financial review and approval of every customer that works with Homeward and processing and closing every loan secured with Homeward Mortgage. We’re focused on bringing financial innovations to life and delivering a seamlessly integrated mortgage experience. We are looking for residential Mortgage subject matter experts and smart, flexible people that can easily adapt to a new way of doing things.

As part of the Loan Processing team, you’ll be ensuring that Homeward’s customers move quickly and efficiently through the mortgage transaction ensuring all items are met to ensure timely closings. You’ll be chartered with delivering an exceptional Borrower and Agent experience, and coordinating fluently with your Loan Officer and the rest of the Homeward Mortgage Operation. This position will challenge your ability to manage complex operational processes while working cross-functionally with other teams including product, engineering, and customer experience among others.

This position is not eligible for visa sponsorship.

In this role, you will

• Process agency conforming, FHA, VA, and jumbo residential mortgage loans
• Manage and close a pipeline of loans while building strong relationships with lending partners
• Clearly communicate status updates, conditions, and any critical information to internal teams and customers
• Partner and align closely to support your Loan Officer in delivering an exceptional Borrower and Agent experience
• Collaborate with internal teams to creatively solution for challenging underwriting scenarios
• Proactively interact with internal and external stakeholders to ensure timely closings
• Work with multiple investors

What you’ll bring

• 3+ years of experience processing FNMA, FHLMC, FHA, VA and Non-Conforming (Jumbo) mortgages, wholesale experience a plus
• Expert knowledge of DU and LP and the purchase mortgage process
• Experience with delegated and non-delegated processes
• Superior customer services skills
• Strong written and verbal communication skills, ability to take complex mortgage specific terminology and translate into layman terms
• Strong time-management and project management skills
• Ability to thrive in a fast-paced, high production environment
• The drive to build something new
• Experience working with multiple investors (PennyMac, Amerihome, PHL etc. is a plus)

Pay and benefits

• Compensation range: $55,000 - $64,000 + per file bonuses
• Remote-first environment (our Headquarters are in Austin, TX, come visit!)
• Company-wide bonus
• Exciting stock option grant for every full-time employee
• 401(k) employer contribution match
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

About Homeward

Buying a home should be an exciting milestone. But all too often, it’s stressful, especially when you’re buying and selling at the same time. So we’re redesigning the home-buying experience. We’re a fast-paced real estate startup that empowers agents to help homebuyers craft their best offer – so they can buy before they sell, get more negotiating better terms with a cash offer, and close on time.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his life savings. His idea evolved into our Homeward Offer. It’s more than an offer; it’s the power to buy a new home on your terms. It’s the convenience that keeps you from moving twice. And it’s the savings that come from having everything you need in one place.

We’ve raised more than $160MM in equity capital from top-tier venture investors, including Norwest, Blackstone Alternative Asset Management, Adams Street, Javelin, and LiveOak. Our leadership team includes real estate, mortgage, and technology experts.