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Director of Real Estate Valuations



Remote · Remote, OR, USA
Posted on Tuesday, February 27, 2024

About Homeward

Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We’re a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them

About the opportunity

Are you a strategic thinker with a talent for balancing risk vs. reward and a track record of taking real estate operations teams to the next level? The Director of Real Estate Valuations will run the department that values and underwrites Homeward’s properties swiftly, accurately, and efficiently.

The Valuations team is an internal function that equips Sales and Customer Experience to deliver a world class experience to agents and customers. They accomplish this by assessing market values and reviewing inspection reports to make holistic recommendations on contract prices and/or potential repairs.

In partnership with Finance and C-Suite, The Director of Real Estate Valuations will be responsible for setting a vision for real estate valuations that balances sales conversion with financial risk, and executing that vision with process and tech development, reporting, and people leadership of the Valuations team. This role will report into the Senior Director of Transaction Operations.

In this role you will

  • Oversee Valuations Team and manage Homeward’s risk on properties we own at any given time, team SLAs, and OpEx efficiency
  • Enhance and cultivate a world-class property underwriting department by implementing innovative strategies, fostering a culture of excellence, and investing in the professional development of team members.
  • Generate comprehensive market insights and identify emerging trends to be reported to senior leaders, collaborating closely to implement tailored pricing strategies for each quarter.
  • Partner with multiple orgs within Homeward to help deliver a world class customer experience
  • Provide regular, insightful updates about Valuations’ performance to larger Ops and Finance stakeholder groups
  • Iterate with cross-functional leaders on process & policy enhancements to reduce risk and improve scalability, and create strong feedback loop with team to execute ongoing learnings and changes
  • Partner with Digital Product to create robust yet extremely efficient tech-enabled processes, reporting/dashboards, and data capture, leveraging automation where possible
  • Make decisions on escalated file requests, including values for high-risk properties, potential denials, and challenging inspection-related items
  • Partner with Mortgage Appraisals and Finance to stay up to date on regulatory and creditor guidelines related to property approvals
  • Demonstrate expert knowledge of how our Homeward products relate to real estate contracts and industry best practices
  • Host weekly team meetings and 1-1 meetings with each team member
  • Manage the teams' schedules to ensure adequate coverage seven days a week
  • Serve as primary point of contact for key vendors, such as our BPO Vendor
  • Continuously monitor and manage the buy box to ensure a balanced perspective on growth and risk, prioritizing strategic weighting to optimize outcomes.
  • Effectively manage team Service Level Agreements (SLAs) to ensure timely delivery of services and uphold performance standards, fostering accountability and efficiency within the department.

What you will bring

  • 7+ years Real Estate Analytics, Portfolio Management, Valuations or comparable experience
  • 3+ Years of Managerial experience
  • Strong knowledge of property condition and conventional loan property condition
  • Impeccable written and verbal communication skills
  • Strong time-management and project management skills
  • An ability to remain focused and execute under pressure of deadlines and multitasking
  • An intrinsic desire to serve customers and provide a delightful, seamless experience
  • The drive to be a part of innovation and a growing team
  • Bachelor's degree and/or real estate license preferred

Pay and benefits

  • Compensation range: $130,000 - $150,000 Base Salary
  • Remote-first environment (our Headquarters are in Austin, TX, come visit!)
  • Company-wide bonus
  • Exciting stock option grant for every full-time employee
  • 401(k) employer contribution match
  • Health and wellness benefits, including medical, dental, vision, and life insurance
  • Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
  • Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

Value-Driven Employee Experience

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.