About Homeward

Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We’re a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them.

About the opportunity

As part of the Homeward Support Team, you’ll be on the front lines to ensure our customers and agents have an amazing experience with Homeward. We are seeking team members with a strong desire to provide incredible customer service. This role will partner with cross functional teams to ensure the agents and customers have answers to their questions during peak work hours in addition to off hours.

We are building a team to ensure our partners and clients are taken care of around the clock. We know how exciting buying a home is; let’s make sure we make it the best experience possible!

Note: This team works 7 days a week 8 am - 8 pm in all active markets. This role does require weekend and evening availability. This role is not eligible for visa sponsorship.

In this role you will:

• Answer and route incoming calls from the Homeward main line from 8AM to 8PM in all active markets.
• During normal business hours, route calls to the appropriate team member.
• During evening and weekend shifts, handle calls as needed to get the customer answers while other team members are out of the office.
• Become an expert in all Homeward processes to be able to support agents and customers.
• Strong ability to read and understand contracts and Homeward offer instructions for states assigned.
• Review incoming contracts to ensure accuracy and work with agents to correct any items needed while providing excellent service.
• Work within internal systems to ensure the customer is approved for the offer their agent has submitted prior to signing.
• Review & Sign all incoming contracts and amendments.
• Strong technical skills to manage workload and communication in multiple platforms
• Attend weekly 1-1 with Team Lead or Manager
• Attend regular team syncs and trainings
• Log detailed and accurate notes, and keep systems and records up to date
• Proficient in e-signature programs such as Docusign, Authentisign, and dotloop

What you’ll bring:

• An intrinsic desire to serve customers and provide a delightful, seamless experience
• Keen attention to detail
• Exceptional organizational skills
• Impeccable written and verbal communication skills
• Strong time-management and project management skills
• An ability to remain calm and focused under pressure
• The drive to be a part of innovation and a growing team
• Call center or customer service experience preferred
• 1+ years real estate, mortgage, or prop-tech experience preferred

Pay and benefits

• Compensation range: $27/hr
• Remote-first environment (our Headquarters are in Austin, TX)
• Company-wide bonus
• Exciting stock option grant for every full-time employee
• 401(k) employer contribution match
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, seventeen company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

Value-Driven Employee Experience

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.