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Lead Support Engineer

Mavenir

Mavenir

Administration, Customer Service
Richardson, TX, USA
Posted on Tuesday, December 27, 2022

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Design and prepare CIQ comprising Network design, CPU, Memory, Disk, for IMS TAS, 4G EPC, 5G Core in Mavenir Webscale Platform (MWP) as required in core customer environment. Understand and debug issues in customer VOLTE and IMS network with TAS logs and traces. Gather requirements for new enhancements and fixes needed to accommodate customer specific requirement and provide details to product design and development teams. Provide guidance for overall IMS, 5G Core and 4G EPC solution delivery and deployment including High Level Design documentation. Create end to end solution to accommodate customer requirement and integrate them with other nodes in customer network. Update the helm charts, deployment scripts and configuration to suite customer need for the installation of IaaS, CaaS and PaaS to setup the Kubernetes cluster as foundation for MWP. Involved in development and testing of protocols used within different microservices of Mavenir TAS, IMS, 4G EPC, 5G Core MWP solution.

Key Responsibilities

  • IMS, 5G Core and 4G EPC Network Architecture Protocols and Call Flows.
  • Spec (ETSI/3GPP) based knowledge on Telecom Messaging call flows and Protocols – SIP, DIAMETER, SS7, SiGTRAN, HTTP2, DNS, gRPC.
  • Troubleshooting Site issues using TRLs, CDRs, CallTrace, and other relevant tools like WireShark, Terminal.
  • Working on any DB application like Mysql, MariaDB, CouchBase DB, NetConf based.

Job Requirements

Position requires a Bachelor’s in Computer Science, Electronic Engineering, Telecommunications Engineering, or related field (foreign equivalent acceptable) and 5 years of progressively responsible experience in Telecommunications Engineering or a Master’s in Computer Science, Electronic Engineering, Telecommunications Engineering, or related field (foreign equivalent acceptable) and 2 years of experience in Telecommunications Engineering. The experience that is required must have involved the following (experience may be gained concurrently):

  • IMS, 5G Core and 4G EPC Network Architecture Protocols and Call Flows.
  • Spec (ETSI/3GPP) based knowledge on Telecom Messaging call flows and Protocols – SIP, DIAMETER, SS7, SiGTRAN, HTTP2, DNS, gRPC.
  • Troubleshooting Site issues using TRLs, CDRs, CallTrace, and other relevant tools like WireShark, Terminal.
  • Working on any DB application like Mysql, MariaDB, CouchBase DB, NetConf based.

40 hours/week, Monday – Friday, Salary $137,987.00/year. To apply, go to https://mavenir.com/about/?sc=careers and search for position # R0011851 .

This position qualifies for the employee referral program.

#LI-DNI

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail careers@mavenir.com or call: +1-469-916-4393. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.