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Implementation Manager

SchooLinks

SchooLinks

Austin, TX, USA
Posted on Friday, June 30, 2023

We’re looking for a self-sufficient, resourceful, and versatile individual to join our hard-working team at Schoolinks. This role is an equivalent of a technical project manager or a technical CSM.

Your Responsibilities Will Include...

  • Serve as the main point of contact for those complex implementation projects with our larger clients
  • Understand data dependencies and help resolve data issues
  • Problem solve and coordinate data integration with our clients and CSMs
  • Conduct problem solving sessions with clients and help troubleshoot
  • Engage and follow up with partners to drive adoption and speed up implementation process
  • Continuously define, document problems and challenges faced by our partners
  • Assist the product team with quality assurance and improvement of the product
  • Help drive adoption and usage throughout implementation period

Requirements

  1. Project management skills (understand task dependencies/sequence and manage of tasks)
  2. 4+ years experience as an implementation specialist for any SaaS company
  3. Ability to write and run scripts is a plus
  4. You like presenting in front of large crowds and are very confident
  5. Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
  6. Positive attitude - you can stay optimistic in high stress situations
  7. Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.

Benefits

  • 100% health care coverage
  • 401K with matching
  • Dental & Vision
  • Paid maternity leave
  • Annual team offsite
  • Office in East Austin (non-remote only)