We're looking for a *product managers/senior product managers*** in two different pods. These roles can be remote or onsite in Austin, TX. The majority of our product and engineering team is remote (even those located nearby).
While we do not differentiate between technical and "regular" product managers our team, our most successful product managers are highly technical and deal with API products and data integrations using education data standards such as OneRoster and Ed-Fi.
SchooLinks is an ed-tech startup that provides a modern college and career readiness platform that supports districts and students through all aspects of planning for what happens after high school. We offer mission-critical tools used by more than a million students around the US to apply to college, plan their coursework, and explore careers.
We're a lean, extremely fast-moving, and highly productive team. We've shipped 60+ features and experiences in the last 3 years. We've reached feature-parity with the largest player in our market space and we are rapidly gaining market share after raising our Series A last year.
Now we're going through a bit of a transition as we refine and scale our existing features and add others to solidify our advantage in the space and invest even more in bringing more of our products to a point where we can confidently say they are #1 in the space. There will be an interesting mix of building to features and investing in making existing features work very well at scale and to account for different variations in user needs.
From a product perspective we have a unique challenge in that we build our student-facing products like consumer products and really prioritize ease of use, delight, and try to drive organic adoption. On the school district-facing side we have highly robust workflow tools, analytics, permission management, and configurability that rival modern enterprise tools, even those outside the education space. You will be responsible for both of these sides of the coin for the features you manage.
About the role
We are hiring for two different roles. We're looking for a product manager or senior product manager for two different pods that maintain different parts of our platform. These pods are fully build out with engineering managers, engineers, QA and design. We're looking for product managers who can come in to understand the problem space and continue to iterate in the problem space we're working on, either by extending and iterating on our existing solutions or proposing and building new product.
- Product vision - figuring out what the pod will invest time in to meet the needs of our student users and staff users and to align that work with the leaderships' vision for the growth of the company
- Making tactical calls about how to build certain features and what is worth the investment vs. what is not
- Project management to enable the team to execute quickly and efficiently
- Release management and release notes
- Communication with other departments about the work your pod is doing: customer success, marketing, and sales
- Suggestion and bug triage from our users and backlog ownership
- You will not be the QA tester for the pod, but you must own the outcome of the products your team ships
How you'll know if you will be successful:
- Driving increase of the utilization rate of your products
- Positive customer feedback and advocacy to help us grow faster
Your first 30 Days:
Getting your footing and learning the problem space. You'll work directly with the CTO to get onboarding. Specifically you will be:
- Learning our Jira workflow (and suggesting changes if there are areas you see for improvement!)
- Owning story creation and tracking and design ticket creation (engineering managers will create the dev tasks, but your job is user stories)
- Making sure all stakeholders understand requirements and that the requirements are themselves clear
- We want you to participate and actively bring your
- Take over production issue/user-suggestion management (we have a separate flow of issues that come from our users and operation team) - your job will be to make sure that these issues are prioritized appropriately, communicated to engineers, and then that upon resolution, the appropriate stakeholders are notified. We have a great relationship with our partner districts so have a rich supply of user feedback that we can and do act on.
- You thrive on intense, fast-paced teams and you're looking to be pushed and to grow personally
- At least 4 years of overall experience, and we would like 2 years of professional product management experience. Compensation and responsibility expectations will depend on your previous experience -- we are open to more experienced candidates if there is a strong fit
- You have experience in an early stage startup environment and can navigate uncertainty but you can also be responsible for products at scale
- You have experience with web apps and understand the basics of the software development life cycle
- You can and are willing to roll up your sleeves and perform QA tasks and look into customer issues
- You're a good listener and eloquent communicator and at home taking on customer-facing conversation to gather information and explain how your product works
- You're comfortable with project management tools like Jira
- You don't need to have ed tech experience, but you must be someone who can learn a domain quickly and make the best decisions, sometimes based on limited information, instinct, or principles in the absence of robust data
- You are able to track many threads at once, but you have the organization skills to set up and maintain systems to help things flow smoothly without constant intervention to avoid having to keep many things in your head
- Nice to have: you have hired, managed, and mentored other product managers
- Competitive Salary - dependent on experience level. Happy to be transparent and discuss early in the interview process
- Fully covered healthcare that includes vision, dental, and other perks, partial dependent coverage
- Company sponsored 401k and up to 1% matching contributions
- (If you're on site in Austin) snacks and catered lunch at least once a week
- Asynchronous, results-first work culture
- 3+ Weeks PTO and 8 national holidays off