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Implementation Manager

Closinglock

Closinglock

Austin, TX, USA
Posted on Wednesday, May 22, 2024

Company Overview

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their problems. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.

Closinglock was founded in 2017 by Andy White, CEO, and his wife, Abigail White. The company is headquartered in Austin, TX, with an office in downtown Austin. Today the company has grown to 35+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.

Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.

We are rapidly growing our team and are looking for more incredible talent. Our current team is built of top performers from world-class companies, and we will continue to hire that way. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a common vision, and our company strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

Check out our website to learn more about our company.

Closinglock is looking for an Implementation Manager to join our team. This individual will lead the implementation process to successfully onboard customers in the Title Industry onto Closinglock's platform. They will own the client onboarding experience by planning, executing, and coordinating Closinglock and client activities, tracking progress, and managing risks throughout the implementation phase. This full-time onsite position will report to the Sr. Director, Customer Success.

What you'll do:

  • Partners with clients to create and execute implementation plans that are completed within a deadline and with the highest customer satisfaction.
  • Leads key activities during the implementation process to train our clients and drive the adoption of our platform.
  • Coordinates internally with our Sales and Product teams to complete account creation and setup to drive usage during implementation.
  • Develops and maintains expertise on the Closinglock platform.
  • Follows established standard procedures, ensuring consistency from implementation to implementation.
  • Works closely with Implementation leaders to constantly evaluate and improve the onboarding experience.
  • Provides end-user training via Zoom and on-site with customers.

What we're looking for:

  • 1+ years of experience in implementing B2B SaaS software solutions
  • Proven project management experience with success in managing deadlines, customers, and schedules
  • Strong client and relationship focus with proven ability to build and develop effective relationships with staff at all levels
  • Tech savvy – previous experience in a technical role a plus
  • Self-starter with excellent communication skills
  • Ability to work with multiple groups, including internal and external teams, and manage expectations
  • Past experience in the Title industry is a huge plus but not a requirement
  • Travel required up to 15%

This is a full-time, in-person position in our Austin, TX office.

Perks & Benefits

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs. These benefits include:

  • Work-life balance
  • Competitive Salary
  • Equity compensation
  • Medical, Dental, and Vision Insurance
  • Unlimited PTO
  • 401k
  • Monthly team get-togethers (Lunches, social events, sports outings, etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.