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Lead Support Engineer

Mavenir

Mavenir

Administration, Customer Service
Richardson, TX, USA
Posted on Tuesday, December 20, 2022

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Expected to manage end-to-end project and lead team members. Have direct involvement in customer requirement analysis, system dimensioning, network design and planning, CIQ preparation, installation, integration, acceptance testing, bug tracking migration and hand over. Responsible for budgeting and cost optimization for end-to-end solutions. Provide inter team coordination and assigning work to offshore team for change requests, testing and bug fixes, across different teams. Customer interaction for product delivery and responsible for rolling out the features in customer lab and production. Lead and carry out emergency maintenance activities to ensure service availability avoiding downtimes in case of any node failure. Involvement in customer demos for new features and products. Work on heat templates, ansible scripts and helm charts as per customer needs for the software installation. Involved in requirement, customer training and new hire training. Direct interaction with Apple team for IMAP related and client specific issues and getting the fixes implemented.

Key Responsibilities

Position requires a Bachelor’s in Computer Science, Electronic Engineering, Telecommunications Engineering, or related field (foreign equivalent acceptable) and 5 years of progressively responsible experience or a Master’s in Computer Science, Electronic Engineering, Telecommunications Engineering, or related field (foreign equivalent acceptable) and 2 years of experience. The experience that is required must have involved the following: MySQL, MariaDB, Cassandra DB, and Couchbase DB; GSM, CDMA, Volte, IMS, 4G, 5G, EPC, RAN, and 3GPP; Openstack, VMware, Kubernetes, and AWS; Wireshark, Traceroute, Netstat, NSlookup, TCPDump, and TShark; Python and UNIX Shell and Perl; RCS, TAS, VMAS, HSS, MME, VLB, MSTORE, CMS, Virtualization, SDN, RAN, and EPC.

Job Requirements

Position requires a Bachelor’s in Computer Science, Electronic Engineering, Telecommunications Engineering, or related field (foreign equivalent acceptable) and 5 years of progressively responsible experience or a Master’s in Computer Science, Electronic Engineering, Telecommunications Engineering, or related field (foreign equivalent acceptable) and 2 years of experience. The experience that is required must have involved the following: MySQL, MariaDB, Cassandra DB, and Couchbase DB; GSM, CDMA, Volte, IMS, 4G, 5G, EPC, RAN, and 3GPP; Openstack, VMware, Kubernetes, and AWS; Wireshark, Traceroute, Netstat, NSlookup, TCPDump, and TShark; Python and UNIX Shell and Perl; RCS, TAS, VMAS, HSS, MME, VLB, MSTORE, CMS, Virtualization, SDN, RAN, and EPC.

40 hours/week, Monday – Friday. To apply, go to https://mavenir.com/about/?sc=careers and search for position # R0011827 .

This position qualifies for the employee referral program.

#LI-DNI

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail careers@mavenir.com or call: +1-469-916-4393. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.