Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

We are seeking a Workday Analyst to join our team to provide daily technical and analytical support to our global user-base and grow with us as we build and expand functionality across multiple modules.

This position works directly with our internal customers and collaboratively within our Workday team to answer questions, fulfill requests, troubleshoot, resolve system issues, provide recommendations, and manage system enhancements and updates.

Fluency in Workday technology is required with intermediate to advanced level skills in one of more the following: HCM, Compensation, Talent, Time Tracking, Absence, Recruiting, Security, and/or Reporting.

Key Responsibilities

• Collaborate with cross-functional teams to support workload, ensuring high impact and high priority issues are handled in a timely manner.

• Troubleshoot customer and system issues including error messages, log-in difficulties, data issues, and process and integration failures in HR Systems. Troubleshoot system errors, both back-end and front-end.

• Maintain and support Workday enterprise-wide account security, organizational structures, business processes, tasks, notifications, system enhancements and provide data entry support.

• Develop and manage standard and custom reports for ongoing internal client needs.

• Provides system mass update support via EIBs for all functional areas of Workday.

• Set-up and modify Workday configuration as-needed or requested; audit system configuration and processes.

• Demonstrate exceptional organizational and analytical skills, close attention to detail, and strong problem-solving skills to determine root causes of technical problems with the ability to document effectively, escalate appropriately, and resolve issues in a timely manner.

Job Requirements

• At least 3 years of experience supporting the core Workday HCM functional area.

• At least 2 years of experience supporting at one or more of the following Workday functional areas: HCM, Compensation, Talent, Time Tracking, Absence, Recruiting, Security, and/or Reporting.

• Able to manage confidential and sensitive data and work with colleagues in establishing and adhering to data governance standards.

• Experience gathering requirements, designing, configuring, testing, and deploying.

• Able to work independently in a complex, fast-paced environment, providing guidance and troubleshooting complex technical issues.

• Excellent customer service and communication skills, with an ability to understand and communicate complex functional and technical solutions to HR and end users.

• Excellent verbal and written communication skills.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.