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Member of Technical Staff - III, Technical Support

Mavenir

Mavenir

IT, Customer Service
Bengaluru, Karnataka, India
Posted on Thursday, August 24, 2023

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems).

Key Responsibilities

Expertise in Customer Support, Product support and Protocols of Packet Core which should primarily include :

- vEPC(vSAEGW & vMME)

- MME,

- PCRF

Should have end to end understanding of the Packet Core Solutions.

Should have deep knowledge of 4G and overall understanding of latest technologies in the Telecom space including VOLTE, VoWiFi etc.

Good knowledge of Mobility call flows including but not limited to GGSN, SGSN, MME, SGW, PGW and respective integration touchpoints within a network ecosystem.

Good understanding of the 3GPP standards.

Job Requirements

Sound understanding/Expertise of onboarding, integration of the v-EPC on the Cloud environment.

Should have understanding of the Cloud environment and understanding of how EPC solutions can be deployed over cloud.

Should have knowledge/Expertise/sound understanding of RHOSP/Docker/Containers /Kubernetes over Dell/HP.

Sound understanding of troubleshooting tools like Wireshark.

Strong Written and Verbal Communication skills and ability to work in multiple technical areas.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.