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Telecom BSS - Technical Support (Ops)



IT, Customer Service, Operations
Bengaluru, Karnataka, India
Posted on Saturday, August 26, 2023

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Managing End to End product and operations support for Telecom BSS-Charging and billing applications.

Key Responsibilities

  • More than 8 years' work experience on Telecom OSS/BSS domain.

Job Requirements

  • 8+ years of experience in Telcom BSS - Charging, Billing, Mediation, CRM, Order Fulfillment etc.
  • End to End product and operations support for BSS applications.
  • Display a high degree of willingness and ability to understand a new business domain, a new product, the product's business and technical underpinnings.
  • Proficiencies should include demonstrated ability to effectively engage with Engineering, Sales, Professional Services and Support.
  • Support the global business development, sales and account teams with knowledge on BSS systems, best-practices and attend meetings with customers.
  • Product design experience for cloud-scale enterprise software deployed globally and run 24x7 as a service.
  • An intense interest in innovation and new solutions within the identity industry and ability to comprehend their likely impact.
  • Knowledge of telecom network architecture and protocols
  • Experience in OSS/BSS tools and applications
  • Ability to troubleshoot and resolve network issues.
  • Proficiency in scripting and automation
  • Good communication and customer service skills


Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.