Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems).

Key Responsibilities

• Support On-site commissioning and integration support of new products into the customer network, for new radio hardware, software & features.
• Support First Site Integrations and Second Site Integrations for new hardware, software or features.
• Provide experienced troubleshooting support on-site during integrations.
• Test call site and document results.
• Attend site to assist/advise solutions and feedback to design/testing team.
• Capture any information and produce integration guidelines and documentation required to support the rollout.
• Update processes and installation/commissioning guidelines where any changes to onsite commissioning procedures are required.
• Provide on-site commissioning support to customer engineers.
• Supervise/advise on all issues related to site integrations, ensure all on-site procedures are fully detailed.
• Manage any issues on-site with Suppliers and Customer
• Attend test lab to assist in commissioning/integration/testing of new solutions prior to site integration.
• Identify potential risks from a technical point of view and report to the Project Manager.

Job Requirements

• Support On-site commissioning and integration support of new products into the customer network, for new radio hardware, software & features.
• Support First Site Integrations and Second Site Integrations for new hardware, software or features.
• Provide experienced troubleshooting support on-site during integrations.
• Test call site and document results.
• Attend site to assist/advise solutions and feedback to design/testing team.
• Capture any information and produce integration guidelines and documentation required to support the rollout.
• Update processes and installation/commissioning guidelines where any changes to onsite commissioning procedures are required.
• Provide on-site commissioning support to customer engineers.
• Supervise/advise on all issues related to site integrations, ensure all on-site procedures are fully detailed.
• Manage any issues on-site with Suppliers and Customer
• Attend test lab to assist in commissioning/integration/testing of new solutions prior to site integration.
• Identify potential risks from a technical point of view and report to the Project Manager.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.